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How it works
If you already have a computer and printer you are missing the most powerful part "the software". It is unlikely you will want to use ALL the software features right away, however, in time you will be glad of the many built-in tools which come with Resident Pro. Lets look at the impact of Resident Pro from the perspective of the following people:
THE TRAINEE
"I know who is arriving, staying and checking out, and how many towels to put in the rooms. My laundry bill has reduced. I no longer put 4 towels in a double room when it is let to a single person." THE CHEF "It's about time I got some accurate
figures. Now I can prep for the right number of people because the catering
forecast gives me resident and non-resident numbers. Half of tonight's residents
are on a dinner, bed and breakfast package and room 2 has requested a birthday
cake at 8pm." "When a new guest asks me to put their drinks on their bill, I now know who they are. My copy of the rooming list gives me the names of all the residents and non-residents. We use a 'point of sale' touchscreen terminal which is great. It's linked to the reception computer so I know all of the guest names. I can enter food and drinks orders and keep track of table numbers and waiting times" THE WAITRESS "I take the food orders, and I use the restaurant list. It's great because I can use the list to plan my tables, food checks, times, and wine. The kitchen have a copy too, so we can work as a team. Let me see, according to tonight's list, room 3 requires a highchair. Recently, the hotel bought a touch-screen unit, so I now place my food orders straight onto the unit, or onto the computer on the front desk, and it prints to the kitchen. Now bills are updated the instant an order is placed!" THE HOTEL GUEST
THE BUSINESS CLIENT
THE RESTAURANT DINER "Today I received 100 points on the loyalty scheme. According to my restaurant bill I now have 350 points. Next time, I think I'll bring the whole family for a meal." THE MANAGER "After only a year I was able to mail a newsletter to past guests of the hotel. I used Microsoft Word to access the Resident Pro database and print out mailing labels. The guest history retains email addresses, so I am also able to communicate with my guests by email. I can now keep on top of overdue accounts, and highlight designated rooms that are booked by travel agencies and internet booking agencies. We have saved money by contacting and removing bookings that are unconfirmed, just blocking business." "When I do the banking, all of the cheques are listed for me. I particularly like the fact that wine is automatically marked off stock when added to a guest bill, and that I can export the daily figures to my Sage accounting" THE HOTEL PROPRIETOR THE ACCOUNTANT "The monthly and year-to-date takings are good financial indicators, but more importantly all the sales and vat are clearly listed, and I can see that the money balances on a daily basis. The transactions are dated with the initials of the user. I can see how much money is owed to the hotel by debtors, how much money is held over in cancellations, and the value of all the forward deposits taken. This stock list shows me the hotel is holding £1,025 value of wine in stock, and the sales popularity of each bottle."
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"So that's how you spell "Sutton
Coldfield", it's not "Sutten
Colefield" - this town spell-checker is really handy. If I enter a
postcode of a past guest, their details appear instantly." 
"I was very impressed with the hotels
website. I was able to find a suitable room and make an online booking*. The
hotel confirmed everything that same day to my mobile phone! When I arrived I was given a welcome
letter, personally typed, telling me all about the hotel. During my stay, the
bar person knew my name when putting my drinks on my bill. On departure, I
received a clear itemised bill that I could actually understand!"
"When my office booked my room, the hotel
confirmed the reservation by return, clearly stating its cancellation policy and
terms. I'm a regular, and each time I checkout, the hotel gives me an itemised VAT breakdown for my
records."
